TrainME Tool Terms of Use

1.1 About these Terms. These Terms cover your use of the TrainME tool ("TrainME Tool"). You should read them carefully. You may wish to save a copy for your records. Capitalised terms are defined in Section.

1.2 About us. In these Terms, when we refer to "we", "our" or "us" we mean Mitsubishi Electric Europe B.V. (UK Branch), a Netherlands limited liability company having a registered address of Capronilaan 46 1119NS Schiphol-Rijk, The Netherlands and operating through its branch in England (registered number FC019156, BR003391) with a registered address at Travellers Lane, Hatfield, Herts, AL10 8XB United Kingdom.

The TrainME Tool allows users to assess their current skills to find their next Mitsubishi Electric training course for air source heat pump training, air conditioning training or ventilation training located in England, Wales, Scotland or Northern Ireland. Any Output Reports accessed by you from the TrainME Tool and any contact requests made by you to our training team are based on your inputs to the TrainME Tool and do not represent an offer by us to sell you Products, Services or accept you onto the Partner Programme.

3.1 Our Privacy Policy. You can find the Privacy Policy for the TrainME Tool here. This explains what personal data we collect, why we collect it and what we do with it. You should read it carefully.

3.2 Our Cookies Notice. You can find the Cookies Notice for the TrainME Tool at Cookie Policy | Mitsubishi Electric. This explains our use of cookies and similar technologies in the TrainME Tool. You should also read it carefully.

4.1 When the following words with capital letters are used in these Terms they will have the following meaning:

• (a) Consumer: means an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession.
• (b) Device: means the device you use to access and use the TrainME Tool, including PCs, smart phones and tablets.
• (c) Output Reports: means collectively the Personalised Report and Summary Report.
• (d) Partner Programme: means the Mitsubishi Electric accreditation program for Installers who provide Services in relation to the Products.
• (e) Personalised Report: means a finalised report of the Training recommendation.
• (f) Product(s): means the range of heating, ventilation and air conditioning units manufactured by Mitsubishi Electric and its affiliates.
• (g) Services: means services provided by Mitsubishi Electric in relation to Training.
• (h) Summary Report: means an initial summary of the Training recommendation generated by the TrainME Tool before the production of the Personalised Report.
• (i)Terms: means the terms and conditions set out in this document which govern your use of the TrainME Tool.
• (j) Training: means the training courses offered by Mitsubishi Electric via online, virtual or in-person training at one of our UK-based facilities.
• (k) Website: means the URL https://les.mitsubishielectric.co.uk/training
• (l) you/your/user: means you, i.e. the person who accesses and uses TrainME tool and accepts these Terms.

5.1 By clicking "I agree to the Terms and Conditions" you accept these Terms as legally binding and agree to comply with them. You will be required to accept these Terms each time before you access the TrainME Tool.

5.2 We may update these Terms from time to time and will indicate at the end of the page when these Terms were last updated.

6.1 Subject to these Terms, we allow you to use the TrainME Tool on your Device to determine the suitability of our Training for your current skill level. These permissions end when you leave the Website. We may also withdraw your access to the TrainME Tool. See Section 13 for more details.

6.2 The TrainME Tool is made available to you free of charge. We cannot guarantee that the TrainME Tool will suit your particular needs or be continuously available or without interruption. If you are a Consumer, you have certain rights that can't be limited by a contract like these Terms. These Terms are in no way intended to restrict those rights.

6.3  You will not be able to store data in the TrainME Tool or recover any data previously entered by you into the TrainME Tool. We own all intellectual property rights in and to the TrainME Tool (including but not limited to the Output Reports) and any output data generated by your accessing and use of the TrainME Tool.

7.1 You acknowledge that your use of the TrainME Tool is for indicative purposes only and the Output Reports are suggestions only, which are made in reliance on the information you provide, specifically:

• (a) The TrainME tool does not cover all training pathways to becoming a HVAC installer, it provides information based on your suitability for Training offered by Mitsubishi Electric, based on the information you provide.

• (b) The Output Reports  do not guarantee your suitability for Training offered by us, should you wish to book you will need to speak to our training team and provide evidence that you can meet the pre-requisite requirements.

8.1 This section contains important restrictions on your use of the TrainME Tool. Specifically, you will:

• not re-sell or make the TrainME Tool available to anyone else;
• use the TrainME Tool in accordance with all applicable laws;
• not copy, adapt, modify, disassemble, de-compile, reverse engineer or create derivative works from or based on the TrainME Tool;
• not introduce any virus, worm, logic bomb or other software to the TrainME Tool and not otherwise harm the TrainME Tool;
• deploy up to date commercially available firewalls and anti-virus software and install updates promptly on any Device you use to access the TrainME Tool and to receive any Output Reports from us; and
• be responsible for the payment of all charges to your internet service provider or mobile device carrier incurred as a result of using the services and acknowledge that we have no responsibility for such charges.

10.1 You shall receive a notification from us via the email address you provided after the following:

• when you request to download the Personalised Report;
• when you book training from the Personalised Report email;
• when the Mitsubishi Electric training team have received your request to book training.

10.2 You may contact us:

• via our email address: heating@meuk.mee.com; and/or
• by post, addressed to Mitsubishi Electric Europe B.V., Travellers Lane, Hatfield, Herts, AL10 8XB, United Kingdom,

and your question or request will be directed to the most appropriate person.

10.3 Please note that you can opt out of any request you have made to receive our marketing communications at any time by unsubscribing using the link provided in any email communication from us or by contacting us as above.

10.4 Any email communication (and any notices relating to the suspension and termination of TrainME Tool) will be deemed to have been effective at the time it was sent if the relevant party can demonstrate that it sent the communication. It is therefore important that you always maintain a valid email address.

10.5 Any postal communication will be deemed effective two working days after the relevant party can demonstrate it was posted.

11.1 Certain third-party software components in the TrainME Tool are licensed on open-source terms. You can find details of some of these licences in our open-source notice page at insert URL.

11.2 All intellectual property rights in and in relation to the TrainME Tool (including the Output Reports we make available in connection with the TrainME Tool) belong to us or our licensors. We reserve all our intellectual property rights in or in relation to the TrainME Tool (including the Output Reports we make available in connection with the TrainME Tool). Nothing in these Terms shall have the effect of transferring any intellectual property rights to you.

11.3 If any person claims that the TrainME Tool infringes their intellectual property rights or we otherwise determine that the TrainME Tool may infringe the intellectual property rights of any person, then we may (at our discretion):

• modify the TrainME Tool to avoid such infringement; and/or
• immediately withdraw the TrainME Tool.

12.1 Please note that these Terms do not cover the sale, installation or use of Products or Services. These Terms solely cover your use of the TrainME Tool for indicative guidance relating to the suitability of Training offered by Mitsubishi Electric, for your needs.

12.3 These Terms do not exclude or limit our liability to you:

• for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
• for fraud or fraudulent misrepresentation; or
• to the extent we may not otherwise exclude or limit our liability by law. If you are a Consumer, the limit on our liability in Section 12.8 does not apply to our breach of implied rights under the UK Consumer Rights Act 2015.

12.4 Subject to Section 12.3, you must make any claim against us promptly after you become aware that we may have breached these Terms.

12.5 Subject to Section 12.3, we are not responsible for:

• loss or damage that is not caused by our breach of these Terms;
• any loss or damage that was not, at the time these Terms came into effect between you and us, a reasonably foreseeable consequence of us breaching these Terms; or

12.6 For the purposes of this Section, "Business User" means a user of the TrainME Tool who is not a Consumer. Subject to Section 12.3, if you are a Business User, we expressly exclude our liability for: (i) loss of profit; (ii) loss of revenue; (iii) loss of opportunity; (iv) loss of contract; (v) loss of anticipated savings; (vi) loss of goodwill or reputation; (vii) business interruption; (viii) wasted expenditure; (ix) damage to Devices; (x) loss or corruption of data (whether such data is stored in the TrainME Tool, your Device, or in other equipment or repositories) (in the case of (i) to (x) whether such losses are direct or indirect); and (xi) all indirect and consequential loss.

12.7 If you are a Consumer, the TrainME Tool causes damage to your Device or other digital content on your Device and such damage is caused by our failure to use reasonable skill and care, we will either repair the damage or pay you appropriate compensation (which shall be limited to the cap set out in Section 12.8).

12.8 Subject to Sections 3 to 12.6, our total, aggregate liability to you for losses arising out of or in connection with these Terms, whether in contract, tort (including negligence), for breach of statutory duty or otherwise shall not exceed one hundred (£100) pounds.

We may withdraw your access to the TrainME Tool with immediate effect for any reason.

14.1 We may assign or transfer any of our rights and obligations under these Terms to another organisation. We will tell you in writing if this happens and we will ensure that the assignment or transfer will not affect your rights under these Terms. You may not assign or transfer any of your rights or obligations under these Terms to anyone else without obtaining prior written consent from us.

14.2 These Terms are between you and us. Otherwise, these Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.

14.3 Even if we delay in enforcing these Terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach of these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

14.4 Each Section of these Terms (and each part of a Section, to the extent such part is divisible) operates separately. If any court or relevant authority decides that any of them is or are unenforceable, the remaining Sections (or parts of a Section) will remain in full force and effect.

14.5 These Terms may only be modified by an agreement in writing between both you and us or by us in accordance with Section 2.

14.6 These Terms will be governed by and construed in accordance with English law.

14.7 We both agree to the exclusive jurisdiction of the English courts, provided that:

• we may bring infringement proceedings in any jurisdiction where such cause of action arises; and
• where you are a Consumer in Scotland, you can bring legal proceedings in respect of the TrainME Tool either in the Scottish courts or the English courts; and
• where you are a Consumer in Northern Ireland you can bring legal proceedings in respect of the TrainME Tool in either the Northern Irish courts or the English courts.

TrainME Tool Terms of Use. V.0.1 (last updated 23rd June 2025)