What we can help you with

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Service and Maintenance

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Housing Developer Further Support

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Customer Support

Service, maintenance and further support

Service and maintenance plans

In order to ensure that both the homeowner guarantee and system performance is maintained, an Ecodan should receive an annual service and maintenance check. 

Mitsubishi Electric has developed a range of service and maintenance plans to support and give customers affordable peace of mind.

Three levels of cover are available to provide absolute confidence that the heating system will be professionally maintained and, in the unlikely event of a fault, quickly repaired by our highly skilled engineers.

Homeowner Service and Maintenance

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Housing developer support

We have the skills and services to support you at every step of your development journey. From initial pre-sales design consultation right the way through to our national aftersales care team, you can be assured that the system design for your new homes Ecodan renewable heating systems, will perform exactly as expected.  

Just contact our specialised teams as and when you need them.


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Customer support

Once you have handed over to your new homeowner, rest assured that the Mitsubishi Electric homeowner helpline team are there to assist, no matter what the issue, giving you peace of mind that your clients are supported.

Homeowner Helpline

If residents and homeowners need any further support they can call our Ecodan Homeowner Helpline: 0161 866 6064

Helpful residents videos

We have a range of resources available to owners of an Ecodan renewable heating system. These resources include our videos listed below.

Help videos for controls and ASHP

Quick Start guide

This brochure outlines how to use and schedule your controls. This includes main controller, wireless controller and controlling through the MELCloud app.

Homeowner Quickstart Guide