Ecodan User Support
Home Help videos - Set up
New to Ecodan? You may have a few questions as you get started.
Our dedicated Ecodan Home User Portal provides all the information you need.
To jump right into helpful videos, simply click the button below.
Ecodan Home Portal
Explore a variety of FAQ videos below to get all the information you need.
Once you're ready, return to the Ecodan Home Portal to ensure you've completed all the setup and connection steps for your Ecodan system.
Still need support?
If you've watched our videos and still need assistance, please contact our support team for further help.
Ecodan Homeowner Helpline
0161 866 6064
What can I do at home to ensure my Heat Pump is running efficiently?
If you have searched our home help videos & contacted your installer but still need assistance, please contact us via our online form and set up a day and time that suits you
For complete peace of mind, why not get yourself covered with one of our service and maintenance plans. This will also ensure your warranty is completely protected and your service each year will ensure you are running efficiently.
Any questions then please view our Service and Maintenance page
To ensure you are assisted asap, please go directly to your Social Housing provider to advise the next steps. Should they need to contact us with technical support
All you need to know about defrost
All our home help videos can be found on our YouTube channel below, feel free to have a look around
To ensure you get the maximum output from your heat pump in the winter months please ensure you have cleared leaves and snow from around your outdoor Ecodan unit.
All our home help videos can be found on our YouTube channel below, feel free to have a look around.
Simple answer is yes
If it isn't, then there could be a fault so please contact your installer
All our home help videos can be found on our YouTube channel below, feel free to have a look around
Ecodan is different to gas and oil boilers, this may be a lower temperature to touch but is more efficient and still heat your home at the temperature you desire.
All our home help videos can be found on our YouTube channel below, feel free to have a look around
Yes, heat pumps can heat your home in cold weather as long as the system is designed properly, like our Mitsubishi Electric air source heat pumps.
Find out more in the video.
