Service and Maintenance

Service Plans

Annual Heat Pump Service

An Annual Heat Pump Service includes:

  • Clean Ecodan outdoor unit
  • Anti-freeze check
  • Cleaning of filters
  • Removal of any trapped air
  • Check pressure
  • Check flow rate and adjust where possible
  • Check and optimise controller settings
  • Product customer report

Annual System Service

An Annual System Service includes everything from a Annual Heat Pump Service as well as the following extras:

  • Check of immersion heater function
  • Test unvented safety equipment
  • Charge expansion vessel
  • Test heat up performance in heating and hot water mode
  • Check and repair Ecodan insulation

3 Diamond Maintenance Cover

3 Diamond Maintenance Cover is our most comprehensive level and also includes full breakdown cover to offer complete peace of mind. A 3 Diamond Maintenance Cover includes everything from a Annual System Service as well as the following extras:

  • Comprehensive maintenance cover
  • 24-Hour response
  • Free Wi-Fi Adaptor and installation allowing PC or Tablet control, enabling the Ecodan to be monitored and controlled from anywhere in the world.
  • Reduction in monthly charge by 10% for all systems connected to this service.