Start To End Process Guide to a Smooth Ecodan Engineer Visit
Welcome to our Engineer Visit Guide. Here, you'll find detailed steps to ensure a smooth and successful engineer visit to your home.
Step 1: Scheduling the Visit
Our scheduling team will contact you directly to arrange a convenient time for the site visit. We strive to accommodate your availability as best as possible.
Step 2: Confirmation Email
After scheduling the visit, you will receive a confirmation email that includes the visit date and an estimated arrival window, either AM (morning) or PM (afternoon).
Step 3: Engineer Call on the Day of Visit
On the day of the visit, our engineer will give you a courtesy call before arriving to provide an Estimated Time of Arrival (ETA).
Step 4: Engineer Arrival & ID Verification
Upon arrival, the engineer will present their identification to ensure your peace of mind.
Step 5: Dynamic Risk Assessment
Before starting any work, the engineer will carry out a dynamic risk assessment to identify and manage any potential risks on-site.
Step 6: Discussion of Concerns
The engineer will take the time to discuss any questions, concerns, or specific requirements you may have. Your satisfaction and comfort are our priority.
Step 7: Task Execution
Based on the site visit's scope, the engineer will proceed with the required tasks to address your needs. The work will be carried out efficiently and to the highest standard.
Step 8: Work Completion Notification
Once the necessary work has been completed, the engineer will notify you and address any queries you may have.
Step 9: Report Completion
During the visit, the engineer will complete a detailed report documenting the work performed. The completed report will be sent by the attending engineer to the Mitsubishi Electric office for review.
Step 10: Report Review
The report will undergo a review to ensure everything is accurate and complete.
Step 11: Report & Outcome
- If no further works are required: The final report will be sent to you for your records.
- If further works are needed: You will receive both a quote (if applicable) and the report for your review.
The report and/or quote will be sent to the you within 5 working days from the date of the visit and will be communicated via email.
We hope this guide gives you a clear understanding of what to expect during an engineer visit. If you have any questions, please do not hesitate to contact us. Thank you for choosing Ecodan to heat and service your home!
Contact Us
For any questions please contact:
Ecodan Homeowner Helpline
Want to book a plan or schedule a one off repair visit?
