See My Ecodan Privacy Policy

1.1 - This privacy policy (“Privacy Policy”) sets out our personal data collection and sharing practices for our See My Ecodan mobile application (the “App”). This Privacy Policy is intended to inform you (as a user of the App) of the ways in which we collect your personal data, how we use your personal data and the ways in which we will share any personal data you provide to us. It also explains the ways that you can manage your personal data, including the right to object to certain types of processing we carry out. See paragraph ‎6 below for more information on your rights as a data subject. 

1.2 - Mitsubishi Electric Europe B.V. (“we”/“our”/“us”) is the data controller for the App, which means we are responsible for processing your personal data. 

1.3 -If you have any questions about this Privacy Policy, please contact our Data Protection Officer using the details set out below: 

1.4 - The App may contain links to other third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal data. Please check these policies before you submit any personal data to such third party websites. 

1.5 - In this Privacy Policy when we refer to: 

(a)“Applicable Data Protection Law” we mean: 

• (i) to the extent UK GDPR applies to our processing of your personal data, the law of the United Kingdom or a part of the United Kingdom; and 

• (ii) to the extent EU GDPR applies to our processing of your personal data, the law of the European Union or any member state of the European Union to which we are subject, 

which in either case relates to the protection of personal data. (“EU GDPR” means the General Data Protection Regulation ((EU) 2016/679) and “UK GDPR” has the meaning given in the UK Data Protection Act 2018.) 

• (b) “personal data” we mean as it is defined in Applicable Data Protection Law. 

1.6 - This Privacy Policy is intended to explain our privacy practices and covers the following areas: 

• (a) What personal data about you we may collect 

• (b) How we share your personal data 

• (c) How we use your personal data 

• (d) Contacting us & your rights 

How changes to this Privacy Policy will be made

2.1 - We will collect and process the following personal data about you: 

App Usage Data – App Usage Data consists of three main elements: (a) General Device and Network Data, (b) Performance Data, and (c) Firebase Identifiers. In more detail: 

• (a) General Device and Network Data – (i) information about your device, such as: model, operating system, RAM and disk size, CPU usage; and (ii) information about your network connection, such as: carrier (based on mobile country and network code), radio / network information (e.g. WiFi, LTE, 3G), country (based on IP address) and locale / language. 

• (b) Performance Data – (i) information about the version of the App running on your device, whether the App is in a foreground or background state, and App package name; and (ii) information about the performance of the App, like the length of time a particular page on the App is open or the number of ‘clicks’ on a particular button or link in the App, response times and App response and error codes. 

• (c) Firebase Identifiers – datapoints collected because we use Google’s Firebase service like the Firebase installations ID and Firebase sessions ID. 

2.2 - We do not collect any special categories of personal data about you (details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any data about criminal convictions and offences. 

3.1 - We will share your personal data for the purposes we explain in this Privacy Policy with third parties. 

We share your personal data with;  

• (a) Google LLC, the provider of the Firebase service, which is the third-party service we use for the purpose identified in paragraph ‎4.3 below.

4.1 - In this paragraph, we set out the purposes for which we use your personal data that we collect from your use of the App and, in compliance with our obligations under Applicable Data Protection Law, identify the lawful bases on which we rely to process the personal data. 

4.2 - These lawful bases are set out in Applicable Data Protection Law, which allows companies to process personal data only when the processing is permitted by the specific “legal ground” set out in law. 

4.3 -The following table sets out the lawful basis we rely on for processing each type of personal data, as well as the purpose for the processing. 

Storage of your personal data

4.4 - Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was originally collected, as outlined in this Privacy Policy, unless otherwise required by law. The retention policy for personal data we collect via the App is as follows: 

If you have any questions in relation to our use of your personal data, you should first contact us as per the  “GDPR Contacting Us” form. Applicable Data Protection Law gives you the following rights in respect of personal data we hold about you. These rights may vary depending on our lawful basis of processing: 

• (a) request access to and to be provided with a copy of personal data, including the categories of your personal data we collect and disclose (right of access to your personal data); 

• (b) ask us to rectify any inaccuracies in the personal data we hold (right to rectify your personal data); 

• (c) ask us to delete any personal data that we no longer have a lawful ground to use (right of deletion of your personal data/right to be forgotten); 

• (d) where processing is based on consent, to withdraw your consent at any time so that we stop that particular processing (right to withdraw consent to processing); 

• (e) object to any processing based on the legitimate interest ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights (right to object to processing); 

• (f) ask us to restrict how we use your information (right to restrict processing); and 

• (g) ask us to transfer your personal data you gave us to another organisation, or to you (right of data portability). 

5.2 - Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you exercise any of these rights we will check your entitlement and respond within a month. If the request is complex, this timeline may be extended to three months. 

5.3 - If you are not satisfied with our use of your personal data or our response to any exercise of these rights you have the right to complain to the Information Commissioner’s Office, the UK regulator, or any other competent data protection supervisory authority. You can contact them by calling 0303 123 1113. Or go online to ico.org.uk/make-a-complaint/ (opens in a new window; please note we are not responsible for the content of external websites). 

Contacting us 

5.4 - If you have any questions in relation to this policy, please contact us as per the  “GDPR Contacting Us” form or contact our Data Protection Officer whose details are at paragraph ‎1.3 above. 

6.1 - We may change the content of the Website and how we use cookies and consequently our Privacy Policy and our Cookie Policy may change from time to time in the future. If we change this Privacy Policy or our Cookies Policy, we will update the date it was last changed below. 

6.2 -This Privacy Policy was last updated on 21st November 2024. Archived versions of the Privacy Policy are available here:  https://les.mitsubishielectric.co.uk/ecodan-ar