Product Registration Prize Draw - Terms and Conditions

1.1. The promoter of this product registration prize draw (“Prize Draw”) is MITSUBISHI ELECTRIC EUROPE B.V., a Netherlands limited liability company with a registered English Branch (number FC019156, BR003391) and whose principal place of business in England is at Travellers Lane, Hatfield, Herts AL10 8XB and acting through its Living Environment Systems Division (MEU-UK) in the UK (“Promoter”).

2.1. The Prize Draw is open to Great Britain‑based professional installers aged eighteen (18) or over.

2.2. Employees of the Promoter, its agents, subsidiaries, distributors, wholesalers, merchant branches, as well as installers who are directly employed by the Promoter, or anyone professionally connected with the administration of the Prize Draw, are not eligible to enter.

2.3. The Promoter reserves the right to request reasonable proof of installer status and eligibility (such as professional accreditation, registration details or installation records) and to disqualify entries where such proof cannot be provided.

3.1. The Prize Draw will run from 00:00 on 1 October 2026 until 23:59 on 30 September 2027 (“Prize Draw Period”).

3.2. Entries received outside the Prize Draw Period will not be accepted.

4.1. To qualify for entry, an installer must register a Qualifying Product Installation by using only the Promoter’s product registration tool, available at https://productregistration.mitsubishielectric.co.uk/login, during the Prize Draw Period. Each Qualifying Product Installation registered constitutes one (1) entry into the monthly Prize Draw.

4.2. To be eligible for entry into the annual Prize Draw, an installer must register a minimum of three (3) separate Qualifying Product Installations during the Prize Draw Period. Installers who register fewer than three (3) Qualifying Product Installations will not be eligible for the annual Prize Draw but may still participate in the monthly Prize Draws.

4.3. “Qualifying Product Installation” means an installation of an Ecodan air source heat pump carried out as part of a private residential retrofit or private self-build project.

4.5. Each individual Qualifying Product Installation registered counts as one (1) entry.

4.6. Installers may submit multiple entries, provided each entry relates to a separate Qualifying Product Installation.

4.7. Entries must be submitted personally by the installer who carried out the Qualifying Product Installation.

4.8. Entries may only be submitted through the qualifying product registration process described in these Full General Terms and Conditions.

4.9. The Promoter reserves the right to limit the number of entries per installer per calendar month where reasonably necessary to ensure the fair operation of the Prize Draw.

4.10. Participation in the Prize Draw does not guarantee that an entrant will win a prize.

4.11. Entries are deemed received at the time a Qualifying Product Installation is successfully registered within the Promoter’s system.

4.12. Entry into the Prize Draw is free and no payment is required to enter. Marketing opt-in is optional and is not required to enter.

5.1. A random Prize Draw will take place once per calendar month during the Prize Draw Period.

5.2. Each monthly Prize Draw will include all valid entries registered during that calendar month only.

5.3. Monthly prizes are:

a) One (1) × two-hundred-pound (£200) voucher

b) Two (2) × one-hundred-pound (£100) vouchers

c) Two (2) × fifty-pound (£50) vouchers

5.4. Each prize listed above will be awarded once per monthly draw.

5.5. All prizes are non‑transferable, non‑exchangeable and no cash alternative is available.5.6  Each installer may win no more than one (1) prize per calendar month. Where an installer submits multiple qualifying entries within the same calendar month, only one (1) prize may be awarded to that installer in respect of that month and any additional entries shall be disregarded for the purposes of prize allocation. The Promoter reserves the right to verify compliance with this clause and to withhold or reclaim any prize awarded in breach of this provision.

6.1. To ensure fair access to prizes for all participants, any installer who wins a monthly prize in three (3) consecutive calendar months will be automatically excluded from the next three (3) monthly Prize Draws following their third consecutive win.

6.2. During this exclusion period:

a) Installers may continue to register Qualifying Product Installations;

b) All entries will remain valid;

c) Entries will not be included in monthly Prize Draws during the exclusion period.

6.3. This rule does not affect eligibility for the annual Prize Draw.

6.4. Eligibility for monthly Prize Draws will automatically resume after the exclusion period.

7.1. All valid entries received during the Prize Draw Period will automatically be entered into the annual Prize Draw.

7.2. The annual Prize Draw will take place within thirty (30) days of the Prize Draw Period ending.

7.3. The prize is one (1) five thousand pounds (£5,000) voucher, provided by the Promoter. The voucher will be purchased by the Promoter and is redeemable with a third‑party issuer (such as a restaurant or holiday provider). Use of the voucher is subject to the third‑party issuer’s own terms and conditions, which may include expiry dates, availability limitations and booking restrictions. The Promoter reserves the right to provide an alternative voucher or prize of equal or greater value where circumstances beyond its reasonable control make this necessary.

7.4. Winners are responsible for any tax liability arising from acceptance or use of a prize.

8.1. Winners will be selected at random using a computer‑generated random selection process.

8.2. Winners will be notified using the contact details supplied during product registration.

8.3. If a winner does not respond within fourteen (14) days, the Promoter reserves the right to redraw the prize.

8.4. Winners’ surnames and counties may be made available by the Promoter on request in accordance with the UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing (CAP) Code. Entrants may object to or limit such disclosure by contacting the Promoter, although the Promoter may still disclose information to the Advertising Standards Authority (ASA) or other regulators where legally required.

9.1. The Promoter reserves the right to verify entries and disqualify any entry that is incomplete, misleading, fraudulent, automated, bulk-generated, or otherwise in breach of these Full General Terms and Conditions.

9.2. The Promoter may amend, suspend or withdraw the Prize Draw where reasonably necessary due to circumstances beyond its control. The Promoter accepts no responsibility for entries delayed, lost, corrupted, incomplete, or not successfully submitted due to technical malfunction, systems failure, network issues, or other reasons beyond the Promoter’s reasonable control.

9.3. The Promoter’s decisions relating to the administration of the Prize Draw are final, subject to applicable law.

9.4. Winners are selected at random from all valid entries received during the Prize Draw Period, in accordance with these Full General Terms and Conditions.

9.5. Any queries or complaints regarding the Prize Draw should be submitted by email to the Promoter at registermepromo@meuk.mee.com.

9.6. To the fullest extent permitted by law, the Promoter shall not be liable for any loss, damage or injury arising from acceptance or use of a prize, except where such liability cannot be excluded by law.

9.7. The Promoter will retain evidence of valid prize awards in accordance with applicable regulatory requirements.

9.8. Participants are deemed to have accepted and agreed to be bound by these Full General Terms and Conditions upon entry.

10.1. Personal data will be processed in accordance with UK General Data Protection Regulation, UK Data Protection Act 2018, all applicable data protection laws and the Promoter’s Privacy Policy, available at https://les.mitsubishielectric.co.uk/product-registration-privacy-policy.

10.2. Personal data will be used solely for administering the Prize Draw, contacting winners and compliance purposes, and will be retained only for as long as reasonably necessary unless opt‑in consent is given.

10.3. Personal data will not be sold or shared with third parties for marketing purposes without consent.

These Full General Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising from the Prize Draw.