After our Air Source Heat pump stopped working, we had no hot water, or heating. The team at Mitsubishi Electric UK were absolutely fantastic and could not have been more helpful in getting us up and running again very quickly. Superb service
Ian Homeonwer
For me delivering Service with respect means actively listening to what customers have to say and taking the time to understand their needs and providing any support / advice required while always following professional standards (model visit), empathy and being sincere are also very important.
We must listen and provide courtesy and understanding to allow the customer to feel part of the service that Mitsubishi can provide. We need to always maintain a positive attitude, with a willingness to go that extra mile. To answer any concerns that they may have, a high level of understanding of the product allows the customer to feel secure knowing that Mitsubishi will carry out the required works to a very high standard.
When I was at school, we were taught the 'golden rule'. Do to others what you would want them to do to you. I firmly believe this to be one of the best things I took from school. I always try to apply that in my life and none more so than to my work; I think to myself would I be happy if that was in my house. Little things like wearing shoe covers and being polite can make the biggest impact on homeowners in my opinion.
Treat others with respect and they will show you respect back.
- David Cooke
- Ecodan Installer
This accreditation is a significant step for Mitsubishi Electric as it represents our unwavering commitment to sustainability and our proactive role on the road to Net Zero.
Participating in the Committed Carbon Reduction Partner Accreditation program presents a multitude of benefits. Here are a few reasons why you should consider getting involved:
Mitsubishi Electric is a world-leading supplier of energy efficient equipment that will cool, heat, ventilate and control buildings.
We supply not only the equipment but continued support throughout the lifecycle of all products whether that is in commercial and industrial properties or homes.
Mitsubishi Electric has a vast product range that includes VRF air conditioning and chillers. Our Product Catalogue has our complete range of current products, including technical specification, so for more information please download this.
Check an Error Code Order a Spare Part
Or if you would like a simple overview of our product range and suitable applications, please download our Product Application infographic.
Mitsubishi Electric offers solutions that deliver the quality and excellence you would expect from a world-leading supplier. We can support you every step of the way whether pre-sales design and specification, installation and commissioning, or service and maintenance, right through to recycling.
For domestic heating service and maintenance, download our brochure below.
For commercial service and maintenance support download our brochure below, use the enquiry form on the right, or contact:
London and the South:
Midlands and Wales:
melserve.midlands@meuk.mee.com
North England and North Wales:
Scotland:
melserve.scotland@meuk.mee.com
National Enquiries Telephone: 01707 278650
National Email: melserve@meuk.mee.com
National Spares: 01707 278650 (Option 5)
