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How do heat pumps rate with consumers?

The transition from fossil fuel boilers to renewable heating solutions is no longer a distant ambition – it’s a reality for thousands of homeowners across the UK.

At Renewable Heating Hub, our mission is to support this transition by providing accessible information, fostering a community of shared knowledge, and celebrating the brands and technologies that are driving sustainable change.

This year, we launched our first Best Heat Pump Brand Awards to amplify the voices of homeowners and recognise the brands making a difference in the real-world.

The awards were driven entirely by homeowner feedback, offering a unique perspective on which heat pump brands have truly earned the trust of the people who rely on them every day.

Homeowners simply vote for the brand they trusted and recommended

Mars Mlodzinski Mars Founding Editor, Renewable Heating Hub

The Role of Renewable Heating Hub

Renewable Heating Hub is much more than a website; it’s a platform dedicated to empowering homeowners. The transition to renewable heating can be complex, and we aim to demystify it through in-depth articles, practical advice and a vibrant, supportive online community.

Our community forums are at the heart of what we do. It’s a place where homeowners come together to ask questions, share experiences and offer advice.

Whether someone is troubleshooting an issue with their heat pump or exploring new technologies, the forums are an invaluable resource. Moderated to ensure respectful and informative dialogue, the space has grown into a hub where both seasoned homeowners and newcomers can connect and learn.

In addition to the forums, our articles tackle topics that matter most to homeowners, from understanding heat pump efficiency metrics to managing seasonal performance.

We take the complex and make it simple, offering actionable insights that help homeowners make informed decisions.

The Best Heat Pump Brand Awards

Our Best Heat Pump Brand Award was born out of a simple idea: to let homeowners decide which brands deserve recognition.

Over three months, from October to December 2024, more than 5,700 votes were cast by homeowners across the UK. These votes reflected genuine, real-world satisfaction with heat pump brands based on performance, reliability and customer support.

The results highlighted both established names and rising stars in the industry. Mitsubishi Electric, driven by its renowned Ecodan heat pump, claimed the top spot with 10.36% of the votes, earning the title of Best Heat Pump Brand in the UK for 2025. You can view the full results and analysis here: Best Heat Pump Brand 2025.

What makes this award unique is its simplicity and accessibility.

Homeowners were not asked to rank technical specifications or provide detailed surveys but simply to vote for the brand they trusted and recommended.

While the results are not a market analysis or a measure of market share, they reflect real-world sentiment in a way that other awards often cannot.

Why This Matters

The renewable heating industry is growing rapidly, but it comes with challenges. Homeowners face steep learning curves when adopting technologies like heat pumps, often compounded by inadequate support from installers or overly technical user manuals.

Platforms like Renewable Heating Hub play a vital role in bridging these gaps, offering a space where homeowners can find answers, share tips and make confident choices.

The awards are part of that mission. They celebrate the brands that have earned homeowner trust by delivering reliable, efficient systems and excellent customer support. They also provide valuable feedback to the industry, highlighting what’s working and where there’s room for improvement.

Looking Ahead

This is just the beginning. As more homeowners make the switch to renewable heating, the conversation will only grow, and we’re committed to continuing this dialogue, refining our approach and ensuring homeowners have the tools and knowledge they need to make sustainable heating a success.

Congratulations to Mitsubishi Electric on a well-deserved win and thank you to everyone who participated in this year’s awards. Together, we’re helping to shape a greener, more sustainable future.

Mars - Founding Editor, Renewable Heating Hub