COVID19 statement

To ensure the safety of our employees, customers and suppliers during the current coronavirus outbreak, we are implementing several procedures across our business operations in UK and Ireland. 


Updated statement 1st April 2020.

Mitsubishi Electric – Logistics and transportation during COVID19

In line with Government recommendations, we have enabled our staff to work remotely and are able to support customers as normal in general Operations, Pre-sales Technical and Sales support and advice. This will allow us to assist customers with specification, orders, CPDs and product information.  

Our logistics team is currently meeting demand but deliveries to site have been affected with all carriers currently unable to guarantee lead times. To reduce the impact of this, our staff are proactively calling ahead to ensure sites are open and ready for delivery.

Our central warehouse team has also looked at all areas of operation to control and minimise personal contact, with steps taken including:

  • Shift handovers and team briefings are all done on the floor (not in an office) where we can enforce separation
  • Vehicle keys which are normally handed by the driver to the warehouse to ensure he can’t accidentally drive away during loading are now bagged instead
  • Security checks have been revised so they are visual rather than contact
  • We have limited the number of drivers who can be at the traffic desk at any time
  • When making deliveries, we have dropped the use of tablet or paper signatures

Other measures have been taken around the warehouse site to maximise safety, hygiene and cleanliness and visitors are limited to essential maintenance for the foreseeable future.

Thank you for your continued patience during this challenging time. We will continue to monitor the situation on a daily basis and will issue statements when new information or processes are announced. 


Updated statement 20th March 2020.

Mitsubishi Electric operations – COVID19 preparations

Our priority at Mitsubishi Electric is always the protection, safety and well-being of our staff and stakeholders, including all customers, business partners and end users.

As the world comes to terms with the COVID19 pandemic, we are seeing the cancellation of major events and the Government advising us all to avoid gatherings in close proximity and, where possible to work from home.

The next few weeks and months will be a particularly challenging time for businesses and we would like to reassure you that we are enacting plans to allow us to support our customers as much as we can.

We continue to review the situation on a daily basis and, in line with the latest Government advice, we are avoiding unnecessary travel and have postponed all planned events.  All customer and supplier meetings have been cancelled for the foreseeable future and, where possible, these will be held by conference call, video or skype.

We are also implementing a ‘work from home’ strategy for a majority of staff. This will help ensure we prioritise the safety of colleagues and partners whilst allowing us to continue operating at maximum capacity.

Please rest assured that the situation is being monitored on a daily basis, and we have set up a COVID-19 task force which is currently implementing a number of continuity plan steps for our business along with counter measures to support both our customers and our staff during this difficult time.


Updated statement 13th March 2020

Mitsubishi Electric Training – temporary suspension of all training courses

With immediate effect, we are postponing all training courses which are scheduled up to the end of April at our seven training centres across the country. This applies to both air conditioning (City Multi, Mr Slim, and M Series) and renewable heating (Ecodan heat pumps).

We have made this difficult decision in line with the latest Government advice and are introducing this suspension to protect both our own staff and our customer’s staff.

We have been in touch with everyone booked on courses for the next month to confirm the postponement and all of these will be re-arranged for a later date.  Anyone who does not wish to re-book will be offered a full refund, as applicable.

We would reiterate that this is a temporary suspension and we will aim to re-open courses at the earliest possible opportunity, subject to the ongoing situation and further Governmental advice.

We realise that this may inconvenience our customers but trust that they appreciate what an unprecedented event this is.  The situation with COVID-19 is extremely dynamic and we will continue to review the facts and the science to enable us to make the proactive decisions necessary to protect our partners, customers and communities,”