147 PHPI ASHP questions

Ecodan Frequently Asked Questions

New to Ecodan? You may have a few questions as you get started.

Click to visit our Ecodan frequently asked questions.

Ecodan Heat Pump Garden Back Drop

All About Ecodan

Learn more about your Ecodan British made Air Source Heat Pump!

Discover the benefits, explore our partnerships with energy providers, and see why Ecodan is a great addition to your home.

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Ecodan Youtube Channel

Our Ecodan YouTube channel has everything you need to understand and make the most of your Ecodan. Hear it from George Clarke himself

Click below to watch our "Useful Information for Homeowners" playlist.

How does my Ecodan heat pump work?

Outside air is drawn into the back of the Ecodan via an electric fan, where the heat energy is absorbed into the heat exchanger.

Once absorbed the heat energy is passed into your home to provide heating and hot water.

Find out how the Ecodan heat pump works in a short video narrated by our Brand Ambassador George Clarke.

 

 

How does my Ecodan cylinder work?

The Ecodan cylinder stores heated water from the air source heat pump.  The heat exchanger keeps the stored water at a perfect temperature ready to use whenever you need it.  It also manages the heating to your home keeping you cozy all year round.

Find out how the Ecodan cylinder works with the Ecodan heat pump in a short video narrated by our Brand Ambassador George Clarke

MELCloud App

Homeowners and Ecodan users can take command of their home heating with the MELCloud app, available for download for your Apple, Android or PC.

Key Benefits:

  • Connect your device to the internet
  • Voice control
  • Control multiple products within 1 app
  • Remote support from Ecodan after sales teams
  • Ease of use - compatible with Amazon Alexa

You can download the app via: 

Google Play  Apple Store Microsoft Store

Ecodan Handover documents

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Welcome Brochure

Follow these easy steps to make the most of what your Ecodan has to offer

R32 quickstart

Quickstart Guide to your R32 controls

For R32 Ecodan unit controls, follow the setup instructions to customise your heating and hot water times to suit you. Learn how to schedule holiday modes and boost hot water whenever needed.

r290 quick start

Quickstart Guide to your R290 controls

For R290 Ecodan unit controls, follow the setup instructions to customise your heating and hot water times to suit you. Learn how to schedule holiday modes and boost hot water whenever needed.