Explore our Ecodan homeowner guarantee & service plans

Simply follow the step-by-step process to register your product and unlock the benefits of comprehensive warranty coverage of the Ecodan homeowner guarantee. 

Key Features:

  • Process a claim in the unlikely event that any of our components fail 

Important things to note:

  • Accepted claims are dependent on if the products have been registered within 3 months of them being installed 
  • The length of guarantee depends on what product is registered

Free Ecodan homeowner guarantee

Homeowner guarantee v2

In order to ensure you get the maximum performance from your Ecodan throughout its working life, you need to arrange for the system to be regularly serviced and maintained. 

Our service plans include:

  • Annual Heat Pump Service
  • Annual System Service
  • 3 Diamond Maintenance Cover

Each plan is designed to bring you total peace of mind. Find out more about Ecodan service and maintenance.


service and m

Read about our commissioning checklist, which is to be completed in full by the installer who commissioned the Ecodan as a means of demonstrating compliance with the appropriate Building Regulations.

Key elements of the checklist include:

  • Customer Information
  • Installer information
  • Building Information
  • Heat Pump information
  • Hot Water System information

Commissioning Checklist

commissioning document smallr