Simply follow the step-by-step process to register your product and unlock the benefits of comprehensive warranty coverage of the Ecodan guarantee. 

Key Features:

  • Process a claim in the unlikely event that any of our components fail 

Important things to note:

  • Accepted claims are dependent on if the products have been registered within 3 months of them being installed 
  • The length of guarantee depends on what product is registered
  • A service is due every year to maintain your warranty

Ecodan Guarentee
Homeowner guarantee

In order to ensure you get the maximum performance from your Ecodan throughout its working life, you need to arrange for the system to be regularly serviced and maintained. 


Our service plans include:

  • Annual Heat Pump Service
  • Yearly System Service
  • 3 Diamond Maintenance Cover

Each plan is designed to bring you total peace of mind.


Ecodan Service and Maintenance plans
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Frequently Asked Questions

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Homeowner Helpline

Call our homeowner helpline for assistance