One of the things I’ve noticed when speaking to our technical team though is the number of calls they get from engineers who could have found the information quicker than the time it takes to make a phone call.
We have a number of free Apps and Tools designed to provide answers to the more straightforward questions that you will face on site.
Our ME Engineer App has been designed by engineers for engineers, specifically to resolve straightforward questions and because you carry it round with you on your smartphone, it can get you the answer you need far quicker than needing to call the helpdesk.
It includes a refrigerant calculation tool as well as a spare parts look up facility and a fault code finder.
We love calls to our helpdesk and when you are out on a job and have a deeply technical issue you need to resolve, then you need to speak to an expert – and you want to be able to get through on the phone as quickly as possible.
Ben Bartle-Ross Technical Trainer at Mitsubishi Electric
My point though is that if you use the Apps we have developed, you will 1) solve your issue quicker and 2) leave the helpdesk free for someone with a more complex issue.
We can also update the App content within minutes so you will always have the latest technical support, right in your hand – and the ‘favourites’ options, means you can set the App to instantly show the most used functions directly on start up.
As a responsible manufacturer, we are always looking for ways to make your job easier out on site and over the next few months I want to use this column to focus on some of the other reoccurring issues that our helpdesk have noticed to see how we can help you more.
ME Engineer is available from most App stores and if you do need to call the technical helpdesk, including out of hours emergency support service phone 0161 866 6069.
Ben Bartle-Ross is a trainer at Mitsubishi Electric and writes this blog to also appear in The ACR Journal.
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